Solved Route Calls to a different extension

[paoloLac]

Hi,

We only have one SIP trunk at the moment and I am routing all calls to go to my extension. I would like to have one of my colleague test this for QA and I was wondering how can I set incoming calls to go to his extension instead?

Thanks in advance.

 

[NickD_3CX]

Hi!

This is pretty simple, open the Management Console, go to SIP Trunks, edit your SIP Trunk, change the destination extension to that of your colleague.
If though you have create Inbound Rules, then simply go to "Inbound Rules", edit the rule you want to change, then select your colleagues extension.

I think though that if you will be giving 3CX a try, to really appreciate how great the software is, I think you should spend some time in our Academy: https://www.3cx.com/3cxacademy/
It's is easy but this will help you get going.

Alternatively, if you don't want the trouble of learning the system and setting it up, you can always contact a 3CX Partner to help you with all of this.

 

[paoloLac]

Hi @NickD_3CX ! Thank you for the info. It's much appreciated.

Noted on your suggestion and totally agree. I had to post a thread for this as we needed a quick answer (12AM where I'm at). Will spend some time going through the tutorials in https://www.3cx.com/3cxacademy/.

Thanks again for the help.