Route Digital Receptionist for Closed/Open/Sat office hours

[kylejoe1]

Ok sportsfans.

Might have an feature request needed but....lets see if someone knows the trick first.

PROBLEM: We are open for business, M-F from 8:30am to 5:30pm and on Sat. from 9am to 1pm. We want caller to hear the Digital Receptionist no matter what time they call but play the appropriate Dig Rec, in this case we have an Open/Sat. and Closed Dig. Rec. IVR.

Ex.

If Mon-Fri 8:30am to 5:30pm run Dig. Rec. #1
If Sat 9:00am to 1:00pm run Dig. Rec. #2
If outside the above... run Dig. Rec. #3

Thanks in advance.

 

[kylejoe1]

Re: Route Digital Receptionist for Closed/Open/Sat office ho

...got it, virtual extensions is the key, with configured office hours.

 

[willow]

Re: Route Digital Receptionist for Closed/Open/Sat office ho

you can also use the inbound rules to set up where the day and night go and use the settings/general options to setup company wide day night and holiday.