Router Phone Fanvil V62

[SFRAZ1]

I have a Fanvil Phone V62 on firmware 2.12.16.20. I followed these steps here: https://www.3cx.com/sip-phones/fanvil-v-series/ to configure the phone, however, at the office, it blacklisted the IP and when I took the phone to a new site it also blacklisted the IP of that location as well. I have factory reset the phone once, but it still won't connect and since the IP is blacklisted I don't think it will connect until 24 hrs. As soon as the IP becomes whitelisted, I have a feeling it will blacklist again.

 

[TheodorosG_3CX]

Was the phone updated to the latest firmware after you have provisioned?

 

[SFRAZ1]

Yes, it was provisioned and it blacklisted the office IP. So I updated the firmware and then I took it to the new site and it blacklisted that IP, so I factory reset the phone but now the new site is blacklisted.

 

[TheodorosG_3CX]

The latest firmware version will prevent this so the phone needs to be updated prior the provisioning.
Currently you can wait for 24 hours or create a ticket to the 3CX Support to release the ip.

 

[SFRAZ1]

Thank you I just rebooted the phone and it worked.

 

[TheodorosG_3CX]

Glad to know the issue is resolved.