Routing Issue

[Dadgey]

Hi,

This is in a paid licenced self hosted version, not sure why I can only see 4SC FREE forum but anyway I'm sure that won't matter for the issue ....

I'm having a issue routing calls with Ring groups.

Call comes in and is routed via Incoming Rule to Ring Group #1 after 30 seconds this should Move to Ring Group #2, after another 30 seconds this should move to a users voicemail.

Issue

After the 30 seconds on Ring Group 1 call is ending, without ever reaching Ring Group #2. Error on an iphone shows "User busy". I believe this was previously working without anything having been changed.



Which should overflow to this ...



Any help appreciated.

 

[Dadgey]

Log details here, if they're of any help ...



10/25/2024 12:52:37 PM - Leg L:22.5[Extn:604] is terminated: Cause: 487 Request Terminated/INVITE from 127.0.0.1:5063

10/25/2024 12:52:37 PM - [CM503003]: Call(C:22): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Terminated/INVITE from 127.0.0.1:5063

10/25/2024 12:52:37 PM - Leg L:22.6[Extn:604] is terminated: Cause: 487 Request Terminated/INVITE from 127.0.0.1:5483

10/25/2024 12:52:37 PM - [CM503003]: Call(C:22): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Terminated/INVITE from 127.0.0.1:5483

10/25/2024 12:52:37 PM - Leg L:22.4[Extn:603] is terminated: Cause: 487 Request Terminated/INVITE from 127.0.0.1:5483

10/25/2024 12:52:37 PM - [CM503003]: Call(C:22): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Terminated/INVITE from 127.0.0.1:5483

10/25/2024 12:52:37 PM - Leg L:22.3[Extn:600] is terminated: Cause: 487 Request Terminated/INVITE from 127.0.0.1:5483

10/25/2024 12:52:37 PM - [CM503003]: Call(C:22): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Terminated/INVITE from 127.0.0.1:5483

10/25/2024 12:52:37 PM - [CM503008]: Call(C:22): Call is terminated

10/25/2024 12:52:37 PM - Leg L:22.1[Line:10004<<XXXXXXXXXX] is terminated: Cause: CANCEL from XXXXXXXXXX:5060

10/25/2024 12:52:27 PM - [CM503002]: Call(C:22): Alerting Extn:604 by contact <sip:[email protected]:5063/UDP>

10/25/2024 12:52:27 PM - [CM503002]: Call(C:22): Alerting Extn:604 by contact <sip:[email protected]:5483/UDP>

10/25/2024 12:52:27 PM - [CM503002]: Call(C:22): Alerting Extn:603 by contact <sip:[email protected]:5483/UDP>

10/25/2024 12:52:27 PM - [CM503002]: Call(C:22): Alerting Extn:600 by contact <sip:[email protected]:5483/UDP>

10/25/2024 12:52:27 PM - Leg L:22.2[Extn:600] is terminated: Cause: 487 Request Terminated/INVITE from 127.0.0.1:5483

10/25/2024 12:52:27 PM - [Flow] No office hours set, office hours assumed

10/25/2024 12:52:27 PM - [Flow] Target endpoint for 600 is Extn:600

10/25/2024 12:52:27 PM - L:22.1[Line:10004<<XXXXXXXXXX] forwards call from RingAll:809 to RingAll:810 based on rule

10/25/2024 12:52:27 PM - [Flow] Target endpoint for 810 is RingAll:810

10/25/2024 12:52:27 PM - L:22.1[Line:10004<<XXXXXXXXXX] failed to reach RingAll:809, reason No Answer

10/25/2024 12:51:57 PM - [CM503002]: Call(C:22): Alerting Extn:600 by contact <sip:[email protected]:5483/UDP>

10/25/2024 12:51:57 PM - [Flow] Target endpoint for 600 is Extn:600

10/25/2024 12:51:57 PM - [Flow] Call(C:22): has built target endpoint: RingAll:809 for call from L:22.1[Line:10004<<XXXXXXXXXX]

10/25/2024 12:51:57 PM - [Flow] Target endpoint for 809 is RingAll:809

10/25/2024 12:51:57 PM - [CM503010]: Call(C:22): Making route(s) from Line:10004<<XXXXXXXXXX to <sip:809@XXXXXXXXXX:5060/UDP>

10/25/2024 12:51:57 PM - [CM503001]: Call(C:22): Incoming call from Line:10004<<XXXXXXXXXX to <sip:809@XXXXXXXXXX:5060>

10/25/2024 12:51:57 PM - Line limit check: Current # of calls for line Lc:10004(@TP2 SIP Trunk[<sip:10004@XXXXXXXXXX:0/UDP>]) is 1; limit is 2

10/25/2024 12:51:57 PM - [CM503012]: Inbound office hours rule (unnamed) for 10004 forwards to DN:809

10/25/2024 12:51:57 PM - [Flow] Looking for inbound target: called=+XXXXXXXXXX; caller="XXXXXXXXXX" <sip:XXXXXXXXXX@:0>

 

[Alphabetic]

10/25/2024 12:52:37 PM - Leg L:22.1[Line:10004<<XXXXXXXXXX] is terminated: Cause: CANCEL from XXXXXXXXXX:5060

assume this says call was terminated from your sip provider?

Are you not using a supported sip provider? Have you got supports reinvite enabled on sip trunk?

 

[Dadgey]

Not supported. I can confirm the CANCEL has come from the SIP Server.

What if one of the extensions in the Ring Group had DND set. Would this cause it to fail also?

 

[Alphabetic]

No it wouldnt.

Is support reinivites enabled on the sip trunk?

 

[Dadgey]

It is not, no.

 

[Alphabetic]

It is not, no.

turn it on and try it again

 

[Dadgey]

Nope still drops same error.

 

[Dadgey]

10/25/2024 4:50:35 PM - Leg L:27.5[Extn:604] is terminated: Cause: 487 Request Terminated/INVITE from 127.0.0.1:5063

10/25/2024 4:50:35 PM - [CM503003]: Call(C:27): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Terminated/INVITE from 127.0.0.1:5063

10/25/2024 4:50:35 PM - Leg L:27.6[Extn:604] is terminated: Cause: 487 Request Terminated/INVITE from 127.0.0.1:5483

10/25/2024 4:50:35 PM - [CM503003]: Call(C:27): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Terminated/INVITE from 127.0.0.1:5483

10/25/2024 4:50:35 PM - Leg L:27.4[Extn:603] is terminated: Cause: 487 Request Terminated/INVITE from 127.0.0.1:5483

10/25/2024 4:50:35 PM - [CM503003]: Call(C:27): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Terminated/INVITE from 127.0.0.1:5483

10/25/2024 4:50:35 PM - Leg L:27.3[Extn:600] is terminated: Cause: 487 Request Terminated/INVITE from 127.0.0.1:5483

10/25/2024 4:50:35 PM - [CM503003]: Call(C:27): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Terminated/INVITE from 127.0.0.1:5483

10/25/2024 4:50:35 PM - [CM503008]: Call(C:27): Call is terminated

10/25/2024 4:50:35 PM - Leg L:27.1[Line:10004<<xxx is terminated: Cause: CANCEL from sip server:5060