RTP Ports Issue

[TayZaLinZaw]

Hi 3CX team ,
We are facing with this issue on customer site. We already did ports forward in Pfsense firewall.

How Can be solve this ? please help us guys .

 

[ivank]

Error 12297 says that the media endpoint for the call could not be created because of no available ports.
If after restart of 3CXMediaServer service the issue persists, it would point to misconfiguration.
Studying MediaServer's logs might help in this case.

 

[TayZaLinZaw]

Did you open a ticket with 3cx? They could help you as @JohnS_3CX allready said.

Yes , I already opened ticket and still not respond .

 

[kent3]

Error 12297 says that the media endpoint for the call could not be created because of no available ports.
If after restart of 3CXMediaServer service the issue persists, it would point to misconfiguration.
Studying MediaServer's logs might help in this case.

Does this mean its a potential outbound NAT rule causing it?

 

[ivank]

Not sure without having the logs, this is all I can tell from the event log picture as a developer. Let's see what the support says.