Sage 50?

[Discovery87]

Morning all!

Thanks in advance to anyone who may assist with this. We have a client who have been with us for about 18 months. For the most part, there have been no problems. However shortly after installation, they told us that their previous VoIP system integrated with Sage 50 so they could make calls directly from within that software. They wanted us to "make" 3CX do the same. At the time we we're unable to find any way to achieve this.

I have just been on the phone with them now, (18 months later) as they had a minor issue with 1 handset which we quickly resolved. The manager there let slip that they are planning to leave us when the contract expires due to this Sage 50 problem.

So I am just wondering, are there any plans for some sort of integration with Sage? Does anyone know of a way to make this work? Or perhaps a way to synchronise Sage 50 contacts to the 3CX company phone book? They just want to know who is calling and also be able to quickly call their clients but the list changes daily.

Cheers!

 

[Evolute IT]

I don't know of any plan to support Sage and neither for contact sync. It's a lookup that imports on-demand, not all at once.

As for calling from Sage, if they can set it to have numbers as tel://, then they can use the DesktopApp or the Click2Call extension with the Webclient.

 

[Saqqara]

Sage have remove tapi from their software.

One of client used tapi, updated to latest version of Sage and tapi was removed.

As above try ClicktoCall

 

[Evolute IT]

Sage have remove tapi from their software.

One of client used tapi, updated to latest version of Sage and tapi was removed.

As above try ClicktoCall

TAPI can fade away, nobody will miss it.

Old tech from the 90s lol

 

[Discovery87]

I don't know of any plan to support Sage and neither for contact sync. It's a lookup that imports on-demand, not all at once.

As for calling from Sage, if they can set it to have numbers as tel://, then they can use the DesktopApp or the Click2Call extension with the Webclient.

Hi pal are you saying if they edit the phone numbers in the Sage contact fields to this format the desktop app will dial them?

 

[Evolute IT]

Hi pal are you saying if they edit the phone numbers in the Sage contact fields to this format the desktop app will dial them?

It's not as simple as that but sometimes it might. It depends on the Sage (web or desktop).

 

[Discovery87]

It's not as simple as that but sometimes it might. It depends on the Sage (web or desktop).

Ah this is what I thought, they are using desktop Sage.

 

[edossantos]

If they're using the Sage desktop application, then it will depend on the capabilities provided by them. If they can launch an external app or link passing the number, then they can point to the 3CX client and launch the call with it.

Also, the 3CX Desktop App has "Hotkeys". This means that you can for example, select the number to call in the Sage desktop app with the mouse, and then press the hot key combination to start a call to that number:

 

[Discovery87]

If they're using the Sage desktop application, then it will depend on the capabilities provided by them. If they can launch an external app or link passing the number, then they can point to the 3CX client and launch the call with it.

Also, the 3CX Desktop App has "Hotkeys". This means that you can for example, select the number to call in the Sage desktop app with the mouse, and then press the hot key combination to start a call to that number:
View attachment 29371

Thanks I'll see if they like the hotkey option.