SalesDash CRM

[jessy.paconnect]

Our client is a trucking company who is using SalesDash CRM. They are trying like hell to get the system to work on their end with Journaling at the very minimum. They used the CRM Template maker and through some testing and cooperation with them, they were able to get it to connect and its able to poll the CRM for the information, then creates a contact in the phone system matching the CRM contact. So its communicating and working.

However, they are trying to get the Journaling to send the Webhook back to them, but they are saying its not triggering and its not triggering on the 3CX Side of things. I have attached their template here, can anyone show me what might be the cause of this. They reached out to support they said but could not get support as they are not obviously a supported CRM.

 

[edossantos_sipcaller]

You will need to enable verbose logs, make a call to reproduce the issue, and check the 3cxSystemService.log file. There you will see what's being sent by 3CX to the CRM, and the response received back.

 

[jessy.paconnect]

Thank you Very much! I got it and sending it back to the support team