Salesforce Call Journaling Issue

[Jalobken]

Hi All,

I am having an issue creating call journaling in Salesforce, I have followed the guide and this has been connected, however when I make a call I get the link into Salesforce, and when answering I get navigated to Salesforce - but the call doesn't log at all, below are the test results.




Finished Auth
Request text: https://**Correct Value**.my.salesforce.com
Response text: {"searchRecords":[{"attributes":{"type":"Contact","url":"/services/data/v55.0/sobjects/Contact/**Correct Value**"},"Id":"**Correct Value**","FirstName":"**Correct Value**","**Correct Value**":"**Correct Value**","Title":"**Correct Value**","Department":"**Correct Value**","HomePhone":null,"MobilePhone":"**Correct Value**","Phone":"**Correct Value**","Email":"**Correct Value**","AccountId":"**Correct Value**"}]}
Response finished
Variable Id set to **Correct Value**
Variable EntityType set to Contact
Variable FirstName set to **Correct Value**
Variable LastName set to **Correct Value**
Variable Title set to **Correct Value**
Variable Department set to **Correct Value**
Variable Phone set to **Correct Value**
Variable MobilePhone set to **Correct Value**
Variable HomePhone set to
Variable Email set to **Correct Value**
Variable AccountId set to **Correct Value**
Started GetAccountName
Request text: https://**Correct Value**.my.salesforce.com
Response text: {"totalSize":1,"done":true,"records":[{"attributes":{"type":"Account","url":"/services/data/v55.0/sobjects/Account**Correct Value**"},"Name":"**Correct Value**"}]}
Response finished
Variable AccName set to **Correct Value**
Finished GetAccountName
Finished scenario with empty id
Result obtained

 

[edossantos_sipcaller]

You need to enable verbose logs in 3CX, then make a test call, and check the 3cxSystemService.log. That file will give you the details of the interactions between 3CX and Salesforce, any error will be visible there.

 

[Jalobken]

Thanks for the response Ernesto, however upon turning on verbose logging, the response was 350 + lines, and whilst I did try and look through, nothing popped out as an error.

Is there anything specific I should be looking for?

 

[edossantos_sipcaller]

Check for lines starting with "CRM:", that's the prefix for all CRM logs. This might not be shown as an error, but checking the JSON sent and the response received back will give you an idea.