Salesforce CTI Dialer

[brianstoiber]

I am interested in using 3CX and integrating it with Salesforce. We currently use a service named CloudCall and the CTI dialer allows us to pop open the contact/account record of the caller automatically when we answer a call. I have not been able to find a way to implement a dialer in Salesforce using 3CX though. Is this something that has been developed and I just haven't found it or is this something that can be purchased/developed?

 

[Evolute IT]

Hi,

3CX doesn't have any kind of remote CTI (more like API) capability. Salesforce could not integrate with it this way.

There is a CRM integration for Salesforce: https://www.3cx.com/docs/salesforce-crm-integration/

This still allows to open the contact page as well as log both calls and chats as Activities in SF.