Salesforce Integration - Match CallerID

[George_WB]

Hi Everyone.

I was wondering what settings you have on Contact Options when integrating 3CX with Salesforce.
I had the Match at least X number of characters and due to a SF limitation it seems that if a number is 12 digits, if I have it set on 11 characters it will not find it and if I have it on 9 it may find it.

Do you know if I can use the Match exactly option and if yes will it have any limitations (+ sign or 00 in front of the number)?

Thank you!

 

[edossantos]

Hello @George_3CX,

According to our testing and the guides provided, you need to set that value to either 4 or 7. Any other value will not return an accurate search result.

Kind regards.