Salesforce Integration not showing up on client

[rslattery]

Hi

I have two windows profiles on an auxiliary laptop each with a 3cx profile and the SFDC integration was just fine on one of the profiles. The other profile when logged into 3cx client does not show the integration module. It shows up on their main pc and is working fine, so wondering why it's not on the auxiliary laptop.

• Have had them logout of main pc and started client
• Re-registred client
• Rebooted windows

Any help would be appreciated!

 

[edossantos]

Hello @rslattery,

Ensure that the extension has been configured to use the Salesforce integration. 3CXPhone for Windows needs to be connected to the 3CX web service that gives it all the information. You can check if this is happening if you see the presence status of other extensions. If you see that, then you should also see the integration.

You should always check the logs from "%AppData%\3CXPhone for Windows\Logs" to understand what's going on.

Kind regards.