3cx

  1. Outlook Calendar/Teams/3CX Presence`

    We are having significant issues trying to configure presence across devices. In a nutshell I want an entry in my calendar set to Out of Office for maybe a meeting and be shown as DND on 3CX. If I want a calendar reminder or perhaps I have booked out some time for paperwork but do not mind a...

  2. Unsupported outgoing call from Yeastar to 3cx via DID numbers

    continuing the topic https://www.3cx.com/community/threads/how-to-get-the-callers-extension-number.136774/ Now we need to implement a return route so that 3CX displays the caller's number from Yeastar and headed to the called subscriber's number I've already tried different connections, but...

  3. Unsupported How to get the caller's extension number

    I'm trying to connect two PBX systems, 3CX and Yeastar. I'm setting up a trunk. When I try to make a call from 3cx to the Yeastar PBX, I see the line number as the subscriber's number on the phone. How can I make 3CX pass the subscriber's extension number as callerID? I was able to transmit...

  4. 3cx .msi Download

    Hello All Can someone please tell me where i can find the .msi version of the new 3cx application. I have the V16.msi but do not want to deploy that company wide. Kid regards,
    • DylanB
    • Thread
    • 3cx application windows
    • Replies: 1
    • Forum: Windows
  5. Synda Tech Ltd

    How to complete a lead

    Hello guys, Please I wish to know, if I have a customer whom I have created a 3cx account for, and he is interested in buying the ent license. I have already linked me as a partner. If he pays through his account, do I still get commissioned the %15, or I need to purchase and sell to him? What...
  6. Christian Davies

    Freshdesk CRM Integration with 3cx Stopped Working

    Hi all, I’m running 3CX Version 20 Update 7 on a hosted cloud server and have both call recording and transcription enabled, which are working perfectly fine on the 3CX side. About five weeks ago, we integrated 3CX with Freshdesk for the customer on a trial from Freshdesk, and everything...

  7. How to analyze unanswered calls + caller waiting time by department during office hours

    Hey, we would like to analyze 1. how many unanswered calls in %? 2. normal waiting time until answer? - per Department (users + ring groups + queues) - per month (last 12 months) - only during office hours (or at least: mo-fr 9-12 and 14-16) How could we archive that? Ideally without grafana...

  8. Outbound Rules Not Matching Extensions – Routing by Priority Instead

    Hi , I have a department with 4 extensions and multiple DIDs. I’ve set outbound rules so that each extension can use a different outbound caller ID. But the issue is that the rules are not being matched by extension number. Instead, the system chooses the route based on rule priority (the...
  9. Sovuthy.net

    3CX Music Onhold set with specific queue

    Hello 3CX Teams, I would like to have one question about Music onhold in 3cx, we would need to config specific music when agent press onhold, the action is when agent speaking with customer, then agent press hold it's will hear the music that we have set in each queue to customer for waiting...
  10. Sovuthy.net

    3CX Integrate with M365 (Real time sync not work)

    Dear 3CX Teams, I would like to request to check on my issue when I integrate with Microsoft M365, the integration has been successfully, but real time sync not work as you can see below, Above the issue may you help to advice and check?
  11. JamieLewisIBT

    Shared access to Reports

    Could there be a function maybe a tick box that allows you to share the report with colleagues, This would shop duplication of reports and also allow a central person to be able to set reports up and allow others to see them
  12. JamieLewisIBT

    Advanced System Manager Role

    It would be really helpful to have a role that allows the following All aspects of the system excluding Backups Upgrades Licencing Integration Advanced System This will allow a customer to manage there own kit but allow us a reseller to have control of "Back End Setup"
  13. fabiomcaldeira

    3CX Backups

    Hi Everyone I know this is a long shot but I am sure that I cannot be the only one with these issues Currently we have multiple 3CX Systems setup for Clients All of them are 3CX V20 Linux that we self host Currently we do backups via FTP to an off-site location I was wondering I know with...

  14. Unusual Outbound Dialing issue

    We are having an issue with 3CX that we cannot seem to get any answers on, and I am banging my head on a wall trying to figure this out. We have been using 3CX for close to the past 10 years, while we have had our ups and downs with the software, we have not really had any real issues affecting...
  15. Sovuthy.net

    3CX CFD

    Dear 3cx Teams, Regarding to my 3cx CFD, I have issue with Database Access componence is error like below could you help check ? and how we can fix that? Thank you.

  16. 3cx call journaling to hubspot

    i have made 2 new integrations from my 2 3CX servers to Hubspot. i have used the XML file from this thread https://www.3cx.com/community/threads/hubspot-crm-integration-scope-issue-nov-21-update.84336/ the only thing i added into that XML file was the "oauth" in the required paramenters...
    • promise2kk
    • Thread
    • 3cx hubspot integration call journaling
    • Replies: 5
    • Forum: Hubspot
  17. LabPadre

    Opera PMS not updating phonebook XML

    Howdy. PMS integration is active on our 3CX server. Our interface system is showing connection and Keep-Alive is active. I can manually make a change on an extension in the 3CX console, and the XML file does update but Opera does not seem to be sending the info for new guests. Attached is the...

  18. Solved phonebook show company name

    i have a question about the phonebook. can i show the company name for a incoming call
  19. Sovuthy.net

    3CX V20 Custom FQDN

    Dear 3CX Teams, Regarding to my 3cx, I would like to customize FQND, first I tried to backup using command: Then I make reset 3cx by this command: After that, upload old backup file to 3cx, but not working like below So relate to this issue, how we can check? Best Regard Sovuthy

  20. Facebook integration to 3CX

    Hello, I want to integrate Facebook page messenger to 3CX I followed guidelines from 3CX : https://www.3cx.com/docs/manual/facebook/ but I am stuck on verification process. Step 4.6 I can't see same thing on my facebook side. I don't know what I to fill etc. see attached
    • Nik_si
    • Thread
    • 3cx 3cx + facebook facebook messenger
    • Replies: 1
    • Forum: Live Chat
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