Solved Saving Contacts on Outgoing Calls

[herzkerl]

Hi there!

I just wanted to confirm one thing regarding the CRM integration behavior:
When an unknown number is looked up and successfully found in the CRM, will 3CX automatically save the contact also for outgoing calls, not just for incoming ones?

In my tests, the contact is properly saved for inbound calls.
However, for outbound calls, even though the lookup returns the correct data, the contact does not seem to be created.

Do we need to explicitly return a FoundRecordCount = 1 in the CRM response to make 3CX recognize it and trigger the contact creation for outgoing calls?

Thanks a lot in advance!

 

[edossantos_sipcaller]

It should be saved as well, as long as you have configured the integration to do it. You need to enable this setting for your CRM:

 

[herzkerl]

Thank you, works just fine. Might have been a mistake on my part.