SBC goes down

[Heath]

I use SBC to connect remote. Now lately every day sometime in the evening or wee hours of the morning Our phones go down, I then have to Re-Boot the computer that has the SBC and then all the phones come back up. a few times, last week our internet went down a few times for about less than a minute, and the phones were ou after the internet cam back up. Rebooted the computer that has the SBC and all come back up. Why would this cause it. Is there a way to just re-start the SBC instead of the whole machine... thx

 

[John Ranger]

Hi Heath,

if I remember right, the SBC is implemented as a Windows Service on the Computer where you have installed it.

Therefore a restart of the 3CX SBC Service on that particular Computer should do the trick to get it back running.

But do you have the newest SBC update installed? https://www.3cx.com/blog/releases/session-border-controller-sbc/

They seemed to have fixed some Things which could have the effects you describe. For example:

• When public IP of SBC changes, the SBC is automatically updated

• Fixed automatic re-connection bug

With Kind regards,

John

 

[StefanW]

also, which phones do you use and is the firmware the latest, some work needed to be done here also by the vendors to work with "registration drops"

 

[DSXVOICE]

@Stefan You are kind to not mention the vendor

@Heath Is this a windows or PI-based SBC?