SC License Limit

[Harjeet]

we got 32 SC pro license, and looking at live/active calls screen there are around 10-12 active calls.
but at same time we are getting email alerts that license limit reached. and users also saying they can't call out every now and then .

its definately not reaching anywhere near 32 calls and starts sending alerts even when there are 10-12 calls and stops using making any new calls.

what to check here

Regards
Harry

 

[Alphabetic]

Do a license refresh, restart 3CX.

Up the logging and then the next time it occurs you should check the email notification against the call IDs in the logs and see what calls were happening.

have you got "ring my mobile simultaneously" enabled?

 

[Saqqara]

Look at the sip trunk settings, what is Number of SIM Calls setting

 

[AWS2P]

Is it really Licence limit or Number of SIP channels used?

 

[Harjeet]

Do a license refresh, restart 3CX.

Up the logging and then the next time it occurs you should check the email notification against the call IDs in the logs and see what calls were happening.

have you got "ring my mobile simultaneously" enabled?

Hi
yes we have call mobiles enabled, may be that's causing it. but in live calls screen ,I don't see it calling mobiles or not that many active calls.

 

[Harjeet]

Look at the sip trunk settings, what is Number of SIM Calls setting

50 calls on sip trunks

 

[Evolute IT]

Hi
yes we have call mobiles enabled, may be that's causing it. but in live calls screen ,I don't see it calling mobiles or not that many active calls.

Do you use queues? If so, each agents polled creates a call and if they have Ring mobile enabled, it creates 2 calls. Easy to fill up a limit.

 

[jed]

50 calls on sip trunks

Did you set these 50 lines in the 3cx SIP trunk? Standard is 10, when you create the SIP trunk.