Screen calls

[Heath]

In the portal on extentions and options. There is an option titled “Screen Calls by requesting caller name using IVR”. I have that checked, but the IVR is not asking the caller name.

 

[YiannisH_3CX]

Hello @Heath

Please note that the feature is used only with the Rebound feature. It will ask the caller to record a name and that name will be played to the called party that will need to decide to take the call or not.
https://www.3cx.com/docs/manual/pbx-extension-management/#h.6gzv6nlh5rdk

 

[Heath]

What is the rebound feature and how do you set it up

 

[YiannisH_3CX]

The rebound feature can be found under the extensions forwarding rules, when options Forward to mobile or Forward to number are selected.
This will provide the called party the option to answer the call or send the call to voicemail after the called party hears the calling number.
More info on forwarding rules and how to set them can be found here:
https://www.3cx.com/user-manual/web-client/#h.astrf9gj7wbb/