Yes, that is a work-around for the web app. For the Desktop App there is little I can do.
3CX is an amazing piece of software. I am hoping these little quirks (as I see it) can be mitigated somehow.
I use Skype and want to wean off it. I really wish to use 3CX as my UC platform. But little inconveniences like this (not complaining, only bringing it up!) stop me from the transition to 3CX fully.