Solved search for queue extension in client dialer

[Irene]

Hi.

i've create a queue.

i's like that our users, that use the 3cx windows app client coul search the queue extension for name.

If they dial the exact extension the call was forward correctly, but the user didn't memorize all the extension, s it will be great if they can search for the queue name in the dialer/client.

We had v18 update 2, and the client update to last version.

Thanks,
Irene

 

[SweetAction]

the desktop app or the old windows client? When I type queue names into my webclient / desktop app I get the queue no issue.

is this when in call or outside of a call?

 

[ChrisC_3CX]

Access the Management Console and go to "Settings >> General", check if the following option is enabled:

 

[Irene]

Access the Management Console and go to "Settings >> General", check if the following option is enabled:
View attachment 26731

Thanks Chris! That's the reason!!


Anyway, i'd prefer to keep kide the sys extension, but i found a walkaround: i've add an entry to 3cx company phonebook putting in mobile field the extension of the queue. In this way i can leave "unhide" just the queue that my users have to know.

Thanks again,
and happy holidays

 

[ChrisC_3CX]

You're very welcome!

Happy holidays to you as well!