Secondary site reporting IP blocked

[Fanie de Jongh]

Good day

i have a secondary site https://1231.3cx.cloud/ which shows IP blocked and when in enter my password it show incorrect on another public ip and when i forget password i receive no email?

What can the issue be?

Can i be contacted directly via email?

Regards

 

[KyriacosS_3CX]

Hello,

If that secondary site was not regularly accessed, your account on it might have been deleted. Unused SMB Free accounts (no login for over 1 month) get purged. You can create a new one if needed but you must actively use it to keep it alive.

You should be able to see via the customer portal if the account is still active. If it is and it does seem to be an email/IP problem - DM me the relevant email, extension number and IP so we can take a look what's gotten blocked.

Best,
KS.

 

[Fanie de Jongh]

Hello,

If that secondary site was not regularly accessed, your account on it might have been deleted. Unused SMB Free accounts (no login for over 1 month) get purged. You can create a new one if needed but you must actively use it to keep it alive.

You should be able to see via the customer portal if the account is still active. If it is and it does seem to be an email/IP problem - DM me the relevant email, extension number and IP so we can take a look what's gotten blocked.

Best,
KS.

Thanks i have sent a DM