See Origin of Call/Where Call Rolled Over From

[Sea W.]

Hey all,

Are we able to configure Snom D735s so that a user at a phone can see where the call rolled over from? For example, if we have a few different queues and ring groups that a call will go through before reaching my extension, is there a setting within 3CX or on these phones that would allow me to see the flow the call followed to get to me? Or to at least see the previous group/queue/extension that wasn't able to answer the call?

Let me know if any additional information will help answer this query.

Thanks,

Sea W.

 

[Evolute IT]

Advanced > Contacts > Options, "Append/Prepend Inbound Rule, RG or Q Name to CID"

 

[Sea W.]

Advanced > Contacts > Options, "Append/Prepend Inbound Rule, RG or Q Name to CID"

Thanks for that tip. It looks like my version is a little different. Is this about what you are referring to?:



I'll check more into what this admin is wanting to see but it looks little different then what you wrote.

 

[Evolute IT]

Yes, the last option.