Self Hosted to Hosted

[rclocherty]

I have purchased hosting for 1 of my licenses and have run through the switch documentation:
https://www.3cx.com/docs/switch-hosted-pbx/
However when i upload my backup i can an error message saying the license is wrong:


I have tried a backup without the license but then get an error saying the license must be attached.

How do i get this hosted?

Thanks

 

[Charles_3CX]

Are you trying to deploy a system with a backup from another license key to 3cx hosted on a different key?

If so, your backup without the license key and FQDN information included will work to restore after installation.

In other words, you can set up a new system without restoring the backup in the config wizard. Go through the steps until the system is created. Log in as the admin and upload your backup to a location that the backup and restore location section can reach to restore the backup.

 

[rclocherty]

I am trying to run through the 'switch to hosted' button, Is this not possible? Do i need to set up a new one and then restore?

 

[Charles_3CX]

If your backup is without the license key and FQDN information, then yes, you set up a new one and then restore.

You will need to upload your backup to a location that is available to be connected in the backup and restore location tab, such as an FTP, Google Bucket, etc., to then restore it after installing the new system.

 

[rclocherty]

So i have tried the backup with the license attached but it didnt work as per the first message, Why has this happened?

Thanks

 

[Charles_3CX]

Is the backup taken from a system using the same license key as the one you are trying to deploy to 3cx hosted?

If the backup with the license key included is taken from the system and installed using a different license key, then this will happen.

 

[rclocherty]

The backup is taken from the system i would like to switch to hosted. So the exact scenario is:
I take a back up of my 3CX Australia instance with the license included
I log into the 3CX portal and click switch to hosted on my 3CX Australia instance
I upload my newly created backup from my 3CX Australia instance

I receive the wrong license error.

Thanks

 

[Charles_3CX]

Interesting. Do you work with a 3cx partner who can open a support ticket to check the backup?

 

[rclocherty]

No we don't. I guess i will need to find another way to do it.

 

[Charles_3CX]

You can open a support ticket directly with 3cx technical support via you 3cx portal support section.