Hello together,
we are fresh users of 3CX, everything is working so far - which is good
Now we are starting to setup Zendesk for the support departments all over the world (100 Users) - the integration part is taking over by the development.
To setup the workflow we try to figure out what is the best way to send callback requests to other departments that are not using Zendesk at all.
E.g.: customer is calling us in the support, but want's to talk to accounting or sales. Today everyone is using the same system so we can simply send a message internal to the person.
The question is now, do we have an option to leave somebody a "callback request" inside from 3CX, or should we use instead anything a other tool?
Thank you for your feedback.
we are fresh users of 3CX, everything is working so far - which is good
Now we are starting to setup Zendesk for the support departments all over the world (100 Users) - the integration part is taking over by the development.
To setup the workflow we try to figure out what is the best way to send callback requests to other departments that are not using Zendesk at all.
E.g.: customer is calling us in the support, but want's to talk to accounting or sales. Today everyone is using the same system so we can simply send a message internal to the person.
The question is now, do we have an option to leave somebody a "callback request" inside from 3CX, or should we use instead anything a other tool?
Thank you for your feedback.
