Send via REST service the 3CX user who answered the call.

[mattia]

Hello all,

is it possible to send a REST service (POST) to an external server as soon as a user regitered in a queue answers the call?
The REST call must contains the following values:
- call_id;
- caller_number;
- date_time;
- user_id (the user who answered the call);

I know that you can use CFD to make WebServiceRest, but how i know who answered the call?

 

[Evolute IT]

The CFD cannot monitor other calls. You won't be able to do that.

You would need to use the Call Control API via C# and figure out how to track the call being answered (not easy, let me tell ya!)

I highly recommend using @VoIPTools Relay, which includes a SignalR interface for live events and it does all the important tracking behind the scenes.