Separate Destination for SMS and Inbound Calls to the same DID

[HugoWiff]

We have some DIDs with Telnyx that support both Calling and SMS. Since the new update when SMS was merged into SIP trunks I haven't been able to separate the destination for SMS and Inbound Calls - I need the messages to go straight to a queue, but calls need to go through an IVR first.

Currently I have routed the number to a ring group called 'DO NOT ANSWER SMS ONLY' (so our agents don't pickup) that transfers the call to our IVR after 1 second and have been manually matching the agents between the call queue and ring group - this work around also leaves lots of missed call notifications which can be annoying for our staff that primarily use IP phones.

Does anyone know of a better workaround or official solution? - this wasn't even a problem before SMS changed in Update 6.

 

[YiannisH_3CX]

Hi @HugoWiff

Check out step 6: https://www.3cx.com/blog/docs/sms-configuration/

 

[HugoWiff]

Thanks!