'Server error' when I try to login. (It works ok after server restart but looking how to avoid

[gma222]

Hello,

I've installed 3CX v15 by pbx express on Google Cloud (Linux debian).
it is working find with two Yealink Ip phones, a few softphones & a grandstream gxw4200-series to connect about 30 analog phones.

I've installed this earlier this year and it works great for me except that twice I had a problem and want to avoid this as I do not monitor it daily.

I got 'Server error' when I tried to login and softphones could not connect (I am not sure about IP phones or the grandstream as I am not locally on site).
The first time I just restarted the server through google cloud interface and it worked fine.
The second time I executed by SSH the following "systemctl list-units --failed". it found that one service failed (don't remember which one but with the adrelanine in my blood, went really fast)
I then just did a "shurdown -r now" and it worked again.

My questions are :

• Why does this happen (what log file to look for)
• How can I get alerted when a 3CX service fails or how can it automatically restart.

If anyone has any idea about this, please share

Thx,

Guillaume

 

[florink]

Hi,

1. That is most probably the system running out of memory and killing the ManagementConsole service. Had this issue with 1-2 instances (had only 0.6gb of ram). The solution is to create a swap file.

2. Navigate to Settings -> Email -> Notifications (second tab) -> Enable 3CX Services are stopped or fail