Server Update V18 to V20 - PLEASE HELP

[slowsquirrel]

I recently upgrades from v18 to V20 but unfortunately I forgot my ROOTpassword. I selected Forgot Password yesterday but no email. So I unintalled v20 and tried to installed v18 so I can get password but now it says Product cannot be activated because the license key is of a previous version. Upgrade license key or purchase maintenance from https://customer.3cx.com/orderform/default.aspx

So now I amstuck, can't log into v20 and cant roll back to v18 to get password HELP!

 

[KeithA]

Hi
do you have a backup of the installed v20 to go back to?
then login with the system owner email and password, there is no separate admin login url.
Regards
Keith

 

[slowsquirrel]

Thats the problem, I am running v20 but can't login because I didn't know that I need x333 loging as that is the root extension. Then I tried to rollback to v18 so I can change 333 password, but cant do that either. I did FORGET PASSWORD yesterday but no email.

 

[slowsquirrel]

Now I am back on v20 but cant login. FORGET PASSWORD does NOT work

 

[Gingerr6]

Now I am back on v20 but cant login. FORGET PASSWORD does NOT work

Did you have a unique email for the owner extension?

 

[slowsquirrel]

No, but I was able to get in with another account so we care all set.

 

[Ant2222]

I have the same problem. Do you find a solution?

 

[Ant2222]

I have the same problem. Do you find a solution?

I'm still on V20 install.