Serverside CRM Integration Stop Contact Creation

[Mwamba]

We have a client using Microsoft Dynamics client side CRM Integration. When we enabled the server side integration it synced contacts from Dynamics to 3CX's phonebook. This made the phonebook unusable as thousands of contacts were imported. This also affected the phonebook on IP Phones as most of the extensions are lost in the contacts.
Is there a way to disable the creation of CRM contacts in 3CX's phonebook once call journaling is enabled. We've tried creating a custom integration that acts as a middleware between 3CX and Dynamics but we still get the same issue once we enable the call journaling. The client side integration works fine but the organization has a policy of changing passwords monthly and agents keep saying that the pop up is not working. We'd also like to transition to the web client as it's the future.

 

[edossantos]

This contact synchronization can't be stopped, as it's the core of the CRM integration engine. You can manually remove CRM contacts from the 3CX Console > Advanced > Contacts > Delete CRM Contacts button, but this can't be automated.

 

[mdtmed]

Hi, Im receiving similar problem but in my case 3cx stopped to create CRM contacts. Im using Bitrix24 with 3CX v. 16

now when someone calls Bitrix checks the CRM database and pop up new contact card but in 3cx contact book the number is missing...

something changed in 3CX ?

 

[Constantinos Constantinou]

Hello @mdtmed,

Definitely what you can check is the System Service logs of your PBX (on Verbose) and validate if there are any errors.

The functionality is verified and tested with Bitrix integration and no issues found.

 

[mdtmed]

ok, I found the reason - stupid error in server side tab.

now contact is created well but still and from begining after changing the name in CRM contact in 3cx stays old...

this can be improved ?

 

[Constantinos Constantinou]

The sync process is running on an incoming or outgoing call. We have the ideas section on our forum where you can push the ideas that might give value to the product.

 

[mdtmed]

ok I will try it, thanks @Constantinos Constantinou