Service Now / 3cx Integration

[Loic.Fournier@dentsuaegis]

Dear all

Je ne sais pas trop si je dois m'exprimer en anglais ou en français ici donc je vais faire les deux.

Nous souhaitons pouvoir faire une intégration Service Now > 3cx pour déclencher un appel quand un ticket P1 est créé par exemple.

Auriez vous des spécifications pour une API Rest s'il vous plait?
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I don't know if am have to request in french or in english here so i will do both.

We wish to create an interface between Service Now and 3cx to launch a call when a specific type of ticket is created like a P1 for instance.

Do you have specifications for Rest API please ?

 

[edossantos]

There is no REST API for this. What you can do is creating a CFD dialer, and configure it to query Service Now every 10 seconds for example, and when it finds a new ticket that meets the condition, you start the call using the Make Call component.

 

[Loic.Fournier@dentsuaegis]

It's scheduled to have one ?

 

[edossantos]

It's scheduled to have one ?

As far as I know, no...

 

[Evolute IT]

As far as I know, no...

The Dialer docs, however, says that the dialer will be deprecated for the REST API. I guess one is in the works but looooowwww priority so we don't get our hopes up.

Ref: https://www.3cx.com/community/threads/outbound-dialer-rest-api-and-crm-integration.69974/post-308746

 

[edossantos]

The Dialer docs, however, says that the dialer will be deprecated for the REST API. I guess one is in the works but looooowwww priority so we don't get our hopes up.

Ref: https://www.3cx.com/community/threads/outbound-dialer-rest-api-and-crm-integration.69974/post-308746

That note has been there for 2 years or so, the truth is that there is nothing being developed on that area as far as I know.

 

[Evolute IT]

That note has been there for 2 years or so, the truth is that there is nothing being developed on that area as far as I know.

Might wanna remove that note then lol