Session.ani

[JorgeWillianSantos]

Hello, I'm performing an integration with a messaging service that we use, what the integration needs to do is that if desired by the customer the conversation continues by whatsapp, at the moment everything is working until sending a message to the calling number that I'm having difficulty automating, I know that the variable session.ani catches the number calling, But how should I use this variable? I tried adding it directly in the JSON code but that way the variable is not recognized.

 

[edossantos]

Use the Expression Editor to build an expression that concatenates static text with variables.

 

[JorgeWillianSantos]

I've done the concatenation but it's still not picking up the calling number, is there anything else to do here so that it recognizes the variable?

 

[edossantos]

Like that you're adding the number before the JSON, that will break the JSON. You need to put it somewhere in the middle.

 

[JorgeWillianSantos]

you mean putting in the JSON itself?

 

[edossantos]

you mean putting in the JSON itself?

You need to concatenate that variable into the JSON, not before the JSON. So your CONCATENATE function should be something like:
CONCATENATE("{ \"platform_id\": ", session.ani, "}")

I'm oversimplifying this of course, just so you understand what you need to do. The variable needs to be added in the part of the JSON that requires it.

 

[JorgeWillianSantos]

When I put the concatenate i get the following error.

 

[edossantos]

You're putting it inside the static text. You need to concatenate static text and variables.

 

[JorgeWillianSantos]

Done, I put the variable in the middle and it worked, thank you so much for the help!