Set a Caller ID for Outbound Calls manually

[veress_studio2001]

Hi
I have a question, my customer has a request.
They would like to change them extension's "Outbound Caller ID "-'s manually.
These extensions are members of queue groups, they have to make outbound calls, and they would like to send different called id each call. they would like to change it by operators.
My agents make calls by other themes and the called person can see the number which is connecting that theme.
clip 420 123450 air conditioning marketing
clip 420 123451 socks
etc.
If he/she makes a call when he/she tries to sell an air condition, he wants to send clip 420 123450 , and when tries to sell sock he/she wants to send clip 420 123451 .
They have 100 extensions, and 100 DID's.

thanks

 

[Saqqara]

Currently this is not possible,

Has been progress for ages so not sure when or if it will be implemented https://www.3cx.com/community/threads/ability-to-set-a-caller-id-for-outbound-calls.42840/page-7

 

[bbaker73]

We use additional trunks with different Caller ID's set on the trunk\Caller ID tab\Default Caller ID and leave the extensions Outbound caller ID setting blank as that will override using the trunk setting.

We accomplish this for clients calling the same area code #'s but for different purposes by having them dial a prefix when making the outbound call. Set up outbound rules for the prefixes you want to use and send them out the specific trunk that have the appropriate caller ID set. So if dialing "5"+number, outbound rule reads 5, strips it, sends out the trunk with the caller ID we want prefix 5 calls to have. Users just have to be trained to dial 5+number for air conditioning, 6+number for socks etc on the outbound calls.

 

[leejor]

Unfortunately, most users don't have more than one or two trunk groups which limits the number of outbound caller IDs available, so the feature link , from the post above, is anticipated by many. Hopefully, it is still "in progress"