Set different outbound Caller ID depending on who I'm calling.

[RobColver]

We operate 3 different companies - each with its own separate phone number. We have one team of agents servicing all 3 companies.

Is there a way of setting the outbound Caller ID depending on who I'm calling so that the callee sees the "right" Caller ID?

I'm aware that Outbound Caller ID can be set in Outbound Rules but not sure how I can steer calls from the same extension/user to use different outbound rules.

 

[NicholasP_3CX]

You could just define a prefix, and strip it via the outbound rule.

Company A: Dial 1 + the number you want, then strip the 1 digit before sending the call out. Define your desired caller ID
Company B: Dial 2 + the number you want, then strip the 1 digit before sending the call out. Define your desired caller ID
Company C: Dial 3 + the number you want, then strip the 1 digit before sending the call out. Define your desired caller ID

You can define any number of digits and just make sure you remove them before sending the call out.

 

[RobColver]

Great idea - many thanks.