Solved Set Reminder Option Missing in Team Section

[AlphetaCS]

I'm working with a client that wants to use the Set Reminder option for extensions. Many of the users do not have a Set Reminder option from the team section.

Is there a setting somewhere that toggles this feature?

 

[OlegR_3CX]

Hi there.
Reminders can be set based not be all user roles, so you can check more on the roles here

 

[AlphetaCS]

Hm - I tested a user by changing their department and this is exactly the issue. Can you tell me how I would modify a department to allow for setting reminders for all users in that department? I'm on V20 and I don't see much for department options.

 

[Alphabetic]

You change the role of the user to be anything other than a user.

 

[AlphetaCS]

You change the role of the user to be anything other than a user.

I'm logged in as the system owner.

 

[OlegR_3CX]

@AlphetaCS

So each user can have the role set in the General settings of the user :



You do not set the roles in the department but on each user independently.

 

[AlphetaCS]

When I changed the role for a user it didn't affect the ability to set a reminder. When I changed the department membership to Default, it did.

 

[OlegR_3CX]

Hi there.
Is that user that you try to set the reminder in the same group as you are? As if not, that is the issue.

 

[AlphetaCS]

OK - I added the users that I want to be able to set reminds to membership in both groups and things are working. Thanks!

 

[OlegR_3CX]

Perfect! This thread will now be closed.
Have a nice day.