Setting up Journaling only for unanswered calls

[NCariaga]

Hi,

I have read some posts related to this. I don't know if I just missed this part. We have enabled integration between Zendesk and 3CX. From the earlier posts, it is clear from us that Journaling is done after a call has ended. That being said, is there a way to enable this only for unanswered calls? Like, unanswered calls will automatically create a ticket in Zendesk? If yes, would there be any instructions / guides on how to do this?

 

[edossantos]

You can't do that with the standard integration, all calls will be logged. You would need to edit the template we provide to achieve that. But please note that if you do this, you will miss any update provided by 3CX.

If you want to go that way, please check this, as you will need to work as with a custom template:
https://www.3cx.com/docs/crm-integration/
https://www.3cx.com/docs/server-side-crm-template-xml-description