Solved Shared email addresses and V20

[gbrown100]

Hi everyone,

Just done a 60 extension upgrade from V18 to V20, I have a few extensions that share email addresses but they are now showing with an exclamation mark to show a duplicate email and thus I am no longer able to make any changes to the extension without remedying it. This isn't a "why did they do that" post, I just wondered how other people are handling this situation? The only way I can think of is to register email aliases for all affected extensions (i.e. customerservices1@, customerservices2@) is that the best way? I don't want to use an invalid email address because anyone that uses the right click to email from the V20 phone client will get a bounce back.

Thanks

Graham

 

[SnakeRiverWebDevelopment]

You will need to give them a valid distinct email address

 

[fxbastler]

If that helps you: use + like in
[email protected].
For 3CX, these are unique email addresses. Most email providers ignore this and the mail ends up in one mailbox ([email protected]). You can test this in advance.

 

[SteveITS]

As a bonus many spam filters recognize plus addressing by default, as well.

For OP, a valid email is also required for "forgot password" usage. A reset in the Admin panel will reset devices/phones as well.

 

[gbrown100]

Thanks all, I hadn't thought about the plus email addresses, that's the ideal!