Shared Line Appearance (SLA)

[dsnyc]

I keep reading that Shared Line Appearance (SLA) has been implemented in v9 of 3CX however I cannot find any further information/documentation about this.

Please assist. Thanks.

 

[KerryG]

No, SLA has not been implemented. What HAS been implemented is a SLA-like function or more specifically a global hold system. This is configured per extension in the phone provisioning tab.

 

[sunstate]

The SLA-like functionality works great with the Yealinks. But it would be awesome if it was true SLA. That is the first thing my customers bitch about when getting upgraded from an old key system.

 

[KerryG]

If you have customers bitching after and install then you didn't set their expectations properly before you sold the system.

SLA is not applicable in an IP PBX environment when it is very easy to have dozens of virtual lines. The global parking system in 3CX version 9 provides the primary function that SLA-type systems had (Joe, pick up call on line 1). Setting that expectation in advance goes a long way towards keeping a customer happy.