Shared Parking Ring Back tone.

[integrity9]

On v18 and below we configured a custom Parked call ring back tone so the user the parked the call could immediately tell the difference from a parked call, external call and internal call. I understand that this functionality was removed. Are there any plans to re-introduce this feature? I'm happy to reach out to 3CX support directly if necessary.

 

[Alphabetic]

I dont think it's going to be possible.
AFAIK theres no way to set custom alert-info in the headers and i've just looked and there is no alert-info in the invite.
3CX only sends alert-info for Queue, IVR and external.

 

[integrity9]

Late reply that I'm hoping 3CX can shed some light on per a previous thread: https://www.3cx.com/community/threads/change-in-park-ring-back.131214/.
Our client went with 3CX since due to the ability to configure different ring tones since version 18 and back had the functionality to have a different shared parking recall ringtones from the external and internal tones. We know this is not the case with version 20. We understand we could set up a call queue for Parked calls that has a different ring tone, but that would require the client to upgrade to enterprise which is a tall ask since they have have had this functionality for years with the professional version.