Shared VM Different Experience on Yealink T54 and T57

[tudubster]

Our client is wanting to get away from emailed vm. So we started to adjust the voicemail button on 2 T54 and 1 T57 to go to *4999 for the main menu options. They have a specific extension just for a unified VM for everyone. The T57 works great asking for extension number and then pin of course and access to email, but the T54 won't work dialing *4999 directly and always ask for pin. Keep in mind vm is disabled on the 3 phones user extensions. Am I missing something this seems very trivial and I am not as seasoned as you fine individuals Would love to hear feedback

 

[SteveITS]

999 is the default voicemail number which will ask for a PIN, though on dedicated servers one can press # to enter another extension number. I think this is what you're looking for? AFAIK there's not a way to automate the login via BLF.

*4nnn is the dial code for "connect me directly to the voicemail for extension nnn so I can leave a message."

 

[tudubster]

Thanks, odddly enough that worked for another client. Just tried *4ext it does go to voicemail. But we are looking to listen to voicemail from that call*. * or # doesn't work during this is whey we were going main menu format.

 

[SteveITS]

Is this an SMB or multi tenant account? Listening to other voicemail isn't supported there.

 

[tudubster]

Is this an SMB or multi tenant account? Listening to other voicemail isn't supported there.

Don't have multitenant license I wish we did. This is enterprise, oddly enough we just stick with that because of MS integrations and such*

 

[paulodagraca]

Hello,

Can you 'factory reset' one phone and then re-provision again?
The phone can have settings to rule out the dial of * or #
In this case we can rule our any of the settings in the phone, as it should be back to stock.

Paulo

 

[spflug]

on yealink blfs you can use the comma to switch to dtmf.
to call vm for ext 100 with pin 4711 you can try
999,#1004711#

Vm PIN has to be switched on!

 

[tudubster]

on yealink blfs you can use the comma to switch to dtmf.
to call vm for ext 100 with pin 4711 you can try
999,#1004711#

Vm PIN has to be switched on!

Still didn't work going to try and factory reset one of the phones*

 

[tudubster]

Factory reset put them in the state where 999 brings up the main menu if vm is disabled for user account. And now working as expected thanks for suggestion.