Short Codes for IN/OUT/DEFAULT office hours

[dslusser]

Hello. I am struggling to find the right information regarding the short codes to turn the 3CX phone system on, off, etc.. Under Settings>Dial Codes there is a code to "Force 3CX Phone System to IN or OUT of office". It is code *66. When used, I only get the notification that "3CX Phone System is now using the default office hours" regardless of how many times I use the code. In other words, it's not shutting the phone system off (which I confirmed by calling into the system).

I found by dumb luck that *661 and *662 turn the system on/off respectfully. But when using *661 it turned the system on and neglected our office hours. The phones were on all weekend.

In an older version of 3CX I could of swore that there were short codes dedicated for turning the system on, off, off until the next schedule change, etc.etc. I did find this document: https://www.3cx.com/docs/pbx-dial-codes/ but none of the *64 variations work.

 

[Alphabetic]

The shortcuts for in/out and default are defined under dial codes from the Settings page in the MGMT console.

from there you can dial how to set the hours as defined here

https://www.3cx.com/docs/pbx-dial-codes/

 

[dslusser]

Please don't take this the wrong way but, did you read my entire post?

The shortcuts for in/out and default are defined under dial codes from the Settings page in the MGMT console.

I stated in my OP that I found these settings, but the default *66 is not working. And your statement about "in/out and default" being found on this page are incorrect. I only see the below:

https://www.3cx.com/docs/pbx-dial-codes/

You referenced the same URL I referenced. Where none of the *64 variations work.

 

[Alphabetic]

Ok you clearly didnt read the website then?

In your case..

*66 - DEFAULT OFFICE HOURS
*661 - IN OFFICE HOURS - FORCE 3CX ALWAYS OPEN
*662 - OUT OFFICE HOURS - FORCE 3CX ALWAYS CLOSED

There is no auto changing back regardless off which you choose. You must go back to default yourself.

 

[dslusser]

Ok you clearly didnt read the website then?

You are correct....

Blew past the part that states "Let us assume" when by default the 3CX phone system uses *66.

Thanks Mate!