Show caller id, instead of pickup code, when picking up an incoming call on another extension

[eska]

We are currently running 3CX in combination with Yealink T46 ip phones. When there is a call on another extension, I can pick it up when pressing that person’s BLF key. The yealink phone only shows the pickup code (*20* in my case). This happens with internal calls, as well as external calls.

When I look at my (local) phone history, it shows the other extension's name (from which I picked up the call) but not the phone number or internal extensions name from which the call originated. In order for me to check the actual number, I currently have to walk over to the other extension and look in their phone history.

When using the desktop app (when clicking on a BLF button) the call gets diverted, not directly picked up, this method does not come with the problems described above.

I’ve tried fixing this by testing user rights Yealink settings, but with no luck.

 

[JohnS_3CX]

Hello,

1. Please check all your phones and ensure they have the latest 3CX-supported firmware.

2. Also ensure that your PBX has been updated to V18 U2

3. If you are using custom/modified templates you have to revert back to using our default ones

4. Check your updates section and ensure that there are no pending template updates either

5. Finally, select all your extensions, edit them and change their Options by enabling these 2 settings:


Press OK to save and now retest. Your phone should be showing the caller ID that was appearing on the extension you picked up from. Your phone history will also show the same caller ID.