Show user activities on SwitchBoard

[Eulnono]

Hi,

On V20 SwitchBoard panel, I want to show the right Agent list, but not for only one/per queue, but for a all queues, or why not, one departement.
Is there a way to achieve it ?



Thanks for your help,

 

[Evolute IT]

Nope that view is per-queue only. Below the calls list you will see all agents and where they're signed in currently.

 

[Eulnono]

Nope that view is per-queue only. Below the calls list you will see all agents and where they're signed in currently.

Yes, but on this view, I didn't see agent performance (how many total call answered per agent ...). I want to have a live view on agent to see if someone answer less than an other, and / or who is the better.

 

[Evolute IT]

Yes, but on this view, I didn't see agent performance (how many total call answered per agent ...). I want to have a live view on agent to see if someone answer less than an other, and / or who is the better.

Unfortunately there's no other way than going to each queue. Or, use a report.

 

[Eulnono]

Yep, but not report are not live. I use SwitchBoard on wall TV screen, this is the reason why I want to show it.

 

[VoIPTools]

We have a large number of custom wallboards you can display on a TV, or we can build exactly what you need.