Solved Signalling issues - 3CX App keeps ringing state

[Tommie Pit]

Device Info
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Phone Model: [One+6]
Firmware Version: [ Oxygen 9.0.8 ]

Issue Info
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Handset: [One+6]
Contacts: [n/a]
Connection: [WiFi|3G|4G]
Server: [External - CLOUD Amazon Lightsail]

3CX App keeps ringing state even long after call has been answered by other extension or own extension desk phone.
Topology: 3CX Enterprise on Amazon
Office: SBC Locally deployed with 9 deskphones in Office

3CX App: is part of 3 call queues and a ringing group. Calls to these queues or a ring group seems to keep app in ringing state. Upon answerring, line is dead of course since already connected else where.

Does anyone have an idea on what to look for? I've disabled energy / battery management on 3CX app, but this seems to be the only mobile phone that has this kind of behaviour.

 

[JohnS_3CX]

Hi Tommie,

Please update your PBX to V16U3 that came out yesterday (16.0.3.676).

Also update your android app to the latest in our beta channel (16.1.0.40), and reprovision your device.

In the above mentioned versions, we made some changes that address the issue you described.

 

[Tommie Pit]

PBX been updated 5 minutes after v3 came out. Android App also already the beta. Will check to see if this persists.

 

[JohnS_3CX]

Thanks, let us know how it goes but please ensure the app version is definitely 16.1.0.40

 

[Tommie Pit]

Will do. Tomorrow I will do some sharking on the old and the new. See where sip flow is different.

 

[Tommie Pit]

Sharks did not reveal any difference regarding this issue. However, since we have upgraded, the issue also did not come back! Well, up to now.

I guess we can close this thread...