Since migration V18 --> V20 need an advice on the call flow

[AWS2P]

Hi ,
on aPbx I just migrated from V18 to V20 I encounter a call flow problem an need an advice if what i need to do seems good.

on the same pbx the customer manage 2 hotels buildings, total extenesions is more than 60 . They have 2 trunk SIP and in

V18 call flow was:

Trunk-B1 ---> OH goes to IVR 803
---> OOH goes to IVR 802
Trunk B2 --> OH goes to IVR 803 (same as Trunk B1)
---> OOH goes to IVR 807

After migration V20 Trunks settings doesn't offer OOH destination, so now I have a common IVR803 for OH and there i can set OOH for only one destination IVR802 or IVR807.
But this is not what customer needs,like before he needs to get 2 differents OOH destinations. So my thought is to duplicate IVR 803 in a new number like IVR804 to get the way to set another OOH destination.

Do you think this is the way to go ? am 'i right doing this to solve that change between V18 and V20?

 

[AWS2P]

I answer myself, I did create a new IVR812 with the same choices and audio as IVR803 then I replaced the settings in Trunk B2 into OOH field for IVR812 and I set it to go to IVR807 during OOH.
So this reveal migration can in some particular use case, break some existing V18 behavior due to no more existing settings in V20.

 

[SteveITS]

I think the expectation is that the call is given to something which then handles the hours. For instance an IVR, or ring group, or person, has hours based on their department.

But that is an interesting case, thanks for posting.