SIP Account Not Registering

[dreamdiscover]

Hi!

The device is a bit of a long shot so perhaps any advice on using a generic SIP phone with 3CX would be great.

I have an Axis 8207 VE II which was using the SIP account settings to connect to a 3CX user and working beautifully on version 16. I "upgraded" to version 18 and it no longer works... Any ideas?

The 3CX user is set as a 3CX App for the phone with all the other default settings. The Axis device simply has the following fields.. User ID, Domain, Password, Authentication ID, Caller ID, Registrar. For these settings Im using what I did before, tried changing the password and auth ID etc but nothing works sadly.

Anyone had problems with devices when moving to v18?

Thank you

 

[dreamdiscover]

Or indeed has anyone experienced problems trying to register an Axis door phone station device? Thank you!

 

[dreamdiscover]

Oddly, I uninstalled 3CX v18, upgraded the 3CX host machine from Windows 10 to Windows 11, reinstalled 3CX v18 and it worked. I'm not sure why, it was working on other phones fine but not on the Axis. Anyway, resolved now thank you.