SIP authentification settings

[wohlert]

There is a bug with the password for SIP-Server:
If I set the extension in the phone system with id "78" and password "123" and use the same (Auth id=78, Password=123) in the softfone for the authentification settings connecting with a SIP server it is not working (not connected). If I set the voice mail pin in the phone system from "234" to "123" it will connect.

 

[darrellchapman]

3CX Team/wohlert,

I confirmed what wohlert is saying. If you change the VoIP Client's authentication mode to Sip Server/VoIP Provider and try to authenticate against the 3CX server, the server tried to authenticate using the stored voicemail pin instead of the SIP Password. Also, if I switch to Sip Server authentication, shouldn't I lose the ability to see other extensions on the 3CX server?

wohlert,

Good find, but why would you be using Sip Server authentication rather than 3CX server authentication?

 

[demonofsteel]

After reading your problem, I went on to try it and you're right, I can't put different pin's in the configuration of a user because I get a problem like you when doing it. The only way I found to work around this, it to first put the same pin's and then connect to the voice mail to change the voice mail pin (voice mail --> option 9 --> option 7).

 

[h2009]

Tested this aswell - same problem occurring.