SIP Service stop running after M365/Teams Direct Routing Integration

[T2G]

Hello 3CX Team,

After Teams Direct Routing integration with one of our 3CX phone system. Some services stop running - Call Flow Server, IVR Server, Queue Manager Server, specially the SIP Server, and now we can't make any calls from the system.




We already tried restarting the services, even the cloud instance itself, but the issue still persist. Every time we start/restart the SIP Server service. We're always getting these logs from the activity log.



For additional information, this system is running on v18 Update 9 Build 35.

 

[T2G]

Here's an update: So after disabling the Teams Direct Routing, the SIP Server, Call Flow Server, IVR Server, Queue Manager Server is up and running. All services are now back to normal. Is there anyone have experienced the same issue as mine? Seems like enabling the Teams Direct Routing messes up the following services of the 3CX phone system.

 

[IliasL_3CX]

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