SIP trunk confusion

[Pratt]

I am trying to use the new web client admin panel, but I am seeing conflicting settings compared to the legacy admin panel.
I am seeing SIP trunk settings in the legacy panel as well as Inbound rules

In legacy SIP trunk, I see "Route to" rules and office hours

However, I also see Voice/Chat in the new panel with SIP trunk settings and different routing rules

in addition, in legacy I see inbound rules, but these are different than the Call handling tab.

Should I delete the ones in the legacy panel?

 

[Pratt]

Sorry to ask again, but I have read lots of documentation to no avail and these settings all seem to be conflicting with each other. Anyone have a recommendation?

 

[YiannisH_3CX]

Hi @Pratt

I am guessing you are running V18 since you see both panels. The settings are not conflicting they are just different.
The SIP trunks you see are the same but the routing is different. In the Admin View of the Web Client you see routing based on Groups which is different that the general office hours the management console has.

If you want to route your calls via group then use the Admin View otherwise you can still use the management console. Note however that the next version of the PBX will follow the Admin View logic so I recommend using the admin view as much as possible so you don't have to change the logic afterwards.