SIP Trunk Easybell - Failed to add outbound CID reformating rule for DN:10001: <Rules />

[Jens-NTCG]

Dear Members,

i stuck. I have successfully added a SIP-Trunk from Easybell. Added DIDs to use.
But when trying to reach e.g. the Fax server via Extension 88 i got the following error:
DID 49410130046388 exists and is added to the Faxserver.
Whats wrong with that?

09.07.2018 17:59:50 - [CM503012]: Inbound office hours rule (unnamed) for 10001 forwards to Fax:88
09.07.2018 17:59:50 - [Flow] No office hours set, office hours assumed
09.07.2018 17:59:50 - [Flow] Looking for inbound target: called=49410130046388; caller="04041365627" <sip:04041365627@:5060>
09.07.2018 17:59:50 - CallerNameAddr: "04041365627"<sip:04041365627;nf=e>
09.07.2018 17:59:50 - No inbound caller ID reformat rule for DN:10001 is defined, or it is disabled (<Rules />)
09.07.2018 17:59:50 - Line 10001 has been updated from DB
09.07.2018 17:59:50 - Failed to add outbound CID reformating rule for DN:10001: <Rules />
09.07.2018 17:59:50 - Failed to add outbound CID reformating rule for DN:10001: <Rules />
09.07.2018 17:59:50 - IncomingCall: C:7 from <sip:[email protected]:5060> to <sip:[email protected]:5060>
09.07.2018 17:59:50 - Added leg L:C:7.1[No endpoint yet]
09.07.2018 17:59:50 - Call from <sip:[email protected]>;tag=41058686-5B43867600079C3E-F618A700 to <sip:[email protected]>;tag=662fc624

 

[leejor]

But when trying to reach e.g. the Fax server via Extension 88 i got the following error:
DID 49410130046388 exists and is added to the Faxserver.

Where does that appear? In the Activity log you posted, the call seems to route OK.

 

[YiannisH_3CX]

Hello @Jens-NTCG

Are you calling the DID assigned to the FAX extension from a normal number? Are you trying to send a FAX to the number? What is the scenario that fails ?
Can you call a different DID routing to a normal extension?