SIP Trunk not registering after installing version 18

[FuTech-Nel]

I just installed 3CX version 18 update 1 on my windows 10 pro 64bit machine and after I resorted the back up I made, I noticed that the SIP trunk for CallCentric was not there.

I re-set up the sip trunk but it it not registering. I followed the guide on the 3CX website, and when to follow the guide on CallCentric's website but that one is set for version 16.

I need some help.

 

[YiannisH_3CX]

Hi @FuTech-Nel

Was your backup from the latest V16 version (16.0.8.9)? Also although the procedure you followed should work we always recommend that you restore the backup during the installation process and not after.
Having said that do you still have your V16 backup? If so please send me a d.m. so we can take a look.

 

[FuTech-Nel]

Hi @FuTech-Nel

Was your backup from the latest V16 version (16.0.8.9)? Also although the procedure you followed should work we always recommend that you restore the backup during the installation process and not after.
Having said that do you still have your V16 backup? If so please send me a d.m. so we can take a look.

Yes my backup was from v16.0.8.9. And I restored the back up during the installation process. In regards to the back up, let me check with my supervisor.

 

[FuTech-Nel]

Hi @FuTech-Nel

Was your backup from the latest V16 version (16.0.8.9)? Also although the procedure you followed should work we always recommend that you restore the backup during the installation process and not after.
Having said that do you still have your V16 backup? If so please send me a d.m. so we can take a look.

Do you guys have a newer Guide on setting up Call Centric for v18?

 

[YiannisH_3CX]

The set up procedure is the same for V16 or V18. You can find our guide here: https://www.3cx.com/docs/us-sip-trunk-callcentric/

 

[FuTech-Nel]

The set up procedure is the same for V16 or V18. You can find our guide here: https://www.3cx.com/docs/us-sip-trunk-callcentric/

As I stated in my first post, I followed this guide and it did not register.

 

[YiannisH_3CX]

As I stated in my first post, I followed this guide and it did not register.

As I stated in my first reply if you have your backup please send me a d.m. so we can investigate. Alternatively you can contact one of our 3CX partners so they can help you investigate the issue further.