SIP trunk number not receiving texts

[Dean Losurdo]

In our 3cx platform we have a total of 8 numbers which are setup to receive text messages however 1 number is not receiving any text messages in the call queue. All these numbers have been configured and setup identically but I can't seem to determine why nothing comes through.

I have checked in our SIP trunk provider and I can see text messages that I have sent to the number coming through with no errors so the issue is somewhere in 3cx

 

[YiannisH_3CX]

Hello @Dean Losurdo

Which provider are you using and what PBX version are you on?
Also what makes you think that the issue is with 3CX? If all numbers are configured the same way in 3CX then why is only 1 number not working? What is the difference with that number?
Can you send outbound SMS from that numbers?

 

[Dean Losurdo]

Our provider is Telynx and the version we are on is 18.
When I checked in Telynx is there was something wrong with the number I could see that it was receiving text messages and when I checked how it was setup compared to the other numbers it had the same configuration.

Currently it looks like there is nothing different with the number upon checking its configuration in 3cx and Telynx.

No as our numbers have not been setup to do this

 

[YiannisH_3CX]

Our provider is Telynx and the version we are on is 18

Can you specify the version exactly as there were changes made between updates of V18.

Have you tried contacting Telnyx about this? We have seen some instances were a ported number would not accept SMS messages as the porting was not done correctly.

 

[Dean Losurdo]

We are using version 18 update 5 build 418.

I have and they have confirmed with me that there are no issues on their end

 

[N_G]

Telnyx is 3rd party supported only. 3CX SMS is tested and working fine with supported providers....