SIP Trunks - All forwarded to Fax

[Oren]

Hi,

I've installed the cloud version and configured trunks and a web client.
Outgoing calls work fine.
Incoming calls from all trunks are forwarded to the fax extention (888).

Trunks are set to forward incoming calls to specific extensions.

Any idea what I am missing?

Thanks!

 

[nub]

1#
Check activity log.

2#
tests:
Make a DID rule in "inbound rules" and direct it to an ivr or an ext.

Best of luck.

 

[Oren]

Thanks,

Did some further research and it seems that the incoming trunk number isn't identified right.
Not sure why.

 

[nub]

Thanks,

Did some further research and it seems that the incoming trunk number isn't identified right.
Not sure why.

Make sure to add DIDs to your trunk > sip trunks > edit > second tab from the left.

 

[AWS2P]

Did some further research and it seems that the incoming trunk number isn't identified right.
Not sure why.

Set log to verbose , do an incoming call , see in the logs, probably you ll find the answer if this is number format received from trunk not matching any inbound rule